Refund policy

Last updated: July 3, 2026

At Coppertack, every piece is handcrafted individually, inspected for quality, and made to last. Because of this, our policy is a little different from mass-produced goods — please read through the details below.

A Note on Natural Materials

All of our products are made from genuine cowhide leather, a natural material. This means natural markings, grain variation, and slight color differences are normal characteristics of the hide and not defects. No two pieces of leather are identical, so the item you receive may look slightly different from the photos shown on our website. Every item is hand-inspected before shipping to ensure it meets our standards for quality and beauty.

Lifetime Warranty on Fabrication

We stand behind our craftsmanship. Every item comes with a lifetime warranty against fabrication defects — meaning issues that result from how the item was constructed, such as a failed seam, defective rivet, or workmanship error.

This warranty does not cover:

  • Normal wear and aging of the leather over time (leather naturally changes color and texture with use — this is expected and not a defect)
  • Damage caused by abuse, misuse, or accidents
  • Lost or stolen items
  • Vandalism or intentional damage

If you believe your item has a fabrication defect, contact us at hello@coppertack.com with photos and a description of the issue, and we'll evaluate it for repair or replacement.

30-Day Returns & Exchanges

We offer a 30-day return or exchange window from the date you receive your item. To be eligible:

  • The item must be returned in new, unused condition, exactly as it was received
  • The item must not show any signs of wear, use, or alteration
  • You'll need your receipt or proof of purchase

To start a return or exchange, contact us at hello@coppertack.com with your order number before sending anything back. If approved, we'll issue you a Return Authorization Number along with instructions on where to send your item. Items sent to us without a Return Authorization Number will not be accepted and will be returned to sender.

Return shipping costs are the responsibility of the customer, unless the return is due to our error (such as a fabrication defect, damage in transit, or an incorrect item shipped) — in those cases, we'll cover the cost of return shipping.

After we receive and inspect your return, we'll follow up to confirm whether it has been accepted. Items must arrive in the same new, unused condition described above; we reserve the right to deny a refund or exchange if the item shows signs of wear, use, or damage upon inspection.

Engraved Items

Because engraved items are personalized and made to order, they cannot be returned or exchanged unless the item has a genuine fabrication defect. Please double-check all engraving details (spelling, names, dates) before completing your order, as we're unable to accept returns for a change of mind on personalized pieces.

What We Offer

Once a return is approved, you may choose one of the following:

  • Full refund to your original payment method
  • Exchange for a different item
  • Store credit

Refunds are processed within 10 business days of approval. Please note it may take additional time for your bank or credit card company to post the refund to your account. If more than 15 business days have passed since your return was approved and you haven't seen your refund, please reach out to us at hello@coppertack.com.

Damages & Issues

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or if you received the wrong item, contact us immediately at hello@coppertack.com so we can make it right.

Non-Returnable Items

We're unable to accept returns for:

  • Engraved or personalized items (unless a fabrication defect is present)
  • Items showing signs of wear, use, or damage not present at the time of delivery
  • Sale items or items purchased with a gift card, unless defective

Questions?

If you have any questions about your order or this policy, reach out anytime at hello@coppertack.com. We want you to be happy with your Coppertack piece, and we're glad to help.