Shipping policy

Last updated: July 3, 2026

Every Coppertack piece is handcrafted by hand in Moultrie, Georgia. This policy explains how orders are processed and shipped, both within the U.S. and internationally.

Processing Time

Because each item is individually handcrafted — and personalized or engraved items are made to order — please allow 1 to 3 weeks for your order to be crafted before it ships. This timeframe does not include shipping transit time. The exact time within that window depends on the number of items in your order, current leather stock on hand, and supplier sourcing lead times for materials. If your order will take longer than 3 weeks for any reason, we'll notify you directly.

Processing time is separate from shipping transit time. The estimated delivery windows below begin once your order has shipped, not from the date it was placed.

Domestic Shipping (United States)

We ship within the United States via UPS. Estimated transit time is 1–5 business days after your order ships, depending on your location and the UPS shipping method selected at checkout.

Shipping costs are calculated at checkout based on package weight and destination. A tracking number will be emailed to you once your order ships.

International Shipping

We're happy to ship worldwide. Please note the following if you're ordering from outside the United States:

International shipping rates are calculated at checkout based on destination and package weight.
Customs duties, import taxes, and any related fees are the responsibility of the buyer. These charges are set by your country's customs agency and are separate from the shipping cost paid at checkout. We have no control over these fees and cannot predict their amount — please check with your local customs office for more information before ordering if you'd like to know what to expect.
International transit times vary widely by destination and can be affected by customs processing, which is outside our control. We ship internationally via UPS, with estimated delivery of 5–15 business days after shipment, though customs holds can extend this.
Some countries restrict or require special permits for importing leather and other animal-derived goods. While our products are made from standard cowhide (not an exotic or endangered species), import rules vary by country. It's the buyer's responsibility to confirm that leather goods can be legally imported into their country before placing an order. We are not responsible for packages seized, delayed, or returned due to destination-country import restrictions.
Once your international order is confirmed by the carrier as delivered to the address provided at checkout, Coppertack is not responsible for further delays, customs holds, or handling by local delivery services.

Order Accuracy

Please double check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer. If you notice an error shortly after placing your order, contact us immediately at hello@coppertack.com and we'll do our best to correct it before the order ships.

Lost, Delayed, or Damaged Packages

Lost packages: If your tracking shows no movement for an extended period or you believe your package is lost, contact us at hello@coppertack.com with your order number so we can look into it with the carrier.
Damaged in transit: If your item arrives damaged, please photograph both the packaging and the item and email us within 48 hours of delivery at hello@coppertack.com. We'll work with you on a repair, replacement, or resolution.
Marked as delivered but not received: Please check with neighbors or your building/leasing office first, as carriers occasionally mark packages delivered slightly before physical drop-off. If it still hasn't turned up after 48 hours, reach out and we'll help investigate with the carrier.

Once a package has been handed off to the carrier, transit is outside of our direct control, but we're glad to help you track down a lost or delayed shipment.